Homeproglobal offers a variety of convenient payment methods for a smoother shopping experience. On our secure checkout page, you can choose to pay with credit card.
If you have any further questions, please feel free to reach out to us at support@homeproglobal.com

 Pay with Credit/Debit Card

We accept the following credit/debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. When using a credit or debit card for payment, you will need to provide the name printed on the card, the card number, the expiration month and year, and the 3 or 4-digit security code. These details, along with the billing address for the credit card, must be entered during the purchase process.

We accept wallet payments: Google Pay, Apple Pay,Paypal
We accept local payments: Bancontact,iDeal

Please note that Homeproglobal does not store the credit/debit card numbers or personal information you enter during your payment. For inquiries regarding your credit/debit card transactions, please contact the issuing bank.

We offer free shipping to the countries we support delivery to. Our products are all tax-included, and Customers are not required to pay any additional VAT or duty or sales tax. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our "Contact Us" page.

The countries/regions we currently support delivery to are:

United States, Canada, Australia, United Kingdom, Ireland, New Zealand, United Arab Emirates, Netherlands, Sweden, Denmark, Norway, Singapore, Switzerland, Germany, France, Italy.

Shipping times may vary depending on the country and product, and are subject to change. Current shipping options and estimated delivery times are as follows: If your country is not on the list above, please contact us separately at support@homeproglobal.com, and we will create a shipping plan for you.

Shipping Time :

• USA (5-7 Business days) - Free
• CA   (5-7 Business days) - Free
• AU   (5-7 Business days) - Free
• UK   (5-7 Business days) - Free
• IE     (5-7 Business days) - Free
• NZ   (5-7 Business days) - Free
• UAE (5-7 Business days) - Free
• NL   (5-7 Business days) - Free
• SE    (5-7 Business days) - Free
• DK   (5-7 Business days) - Free
• NO  (5-7 Business days) - Free
• SG   (5-7 Business days) - Free
• CH   (5-7 Business days) - Free
• DE    (5-7 Business days) - Free
• FR    (5-7 Business days) - Free
• IT     (5-7 Business days) - Free

Order Processing Time: 1-7 Business Days

If the product you ordered is in stock, we will process your order within 1-3 business days. If the item is out of stock, we will process your order within 5-7 business days. Due to high demand, please be patient as we work to provide you with tracking details as soon as possible. The above processing times refer to business days. Orders placed on weekends will be processed on the next business day.

Delivery Time:

Delivery Time = Order Processing Time + Shipping Time

Total delivery time 6-14 business days  

We ship free via FedEx, DHL or UPS. Photos and video will be provided for approval prior to shipping to ensure complete satisfaction.

Tracking Your Order:

You will receive a confirmation email and/or text message (if you provided a mobile phone number) containing a tracking ID and a link to track your package. To track your package, you can visit our "Tracking Page."
Please allow 1-3 business days for the tracking information to appear.

If you have any questions, please contact us:

Email: support@homeproglobal.com
Phone: +1(720)840-7907

At HomeproGlobal, your satisfaction is our top priority. If you are not satisfied with your purchase, we offer a return and refund policy.

Order Cancellation

Orders cannot be canceled after 48 hours of submission as production will have already been arranged. Cancellations made within the first 48 hours are accepted, and refunds will be issued to your original payment method, which may take up to 5 business days to process.

Return Policy

We offer a 100-day return period, meaning you have 100 days from receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it (unused and in new condition), in its original packaging, and include all components. We do not accept returns for wall art that has already been installed. You may open the packaging to inspect the quality of the product and confirm that it meets your expectations regarding materials and craftsmanship.

Return Process

If you decide to return a product, please contact our customer service team at support@homeproglobal.com to initiate the return process.
Our team may request photos of the product before approving the return to ensure the product is unused and in resalable condition. If your return is approved, we will provide you with the return address. Please do not return items to the shipping address on the package. Additionally, we will provide you with a return shipping label to download, print, and attach to the package.

Return Shipping Fees

If the product you received is unusable, damaged, incorrect, or has any defects due to our mistake, we will cover all return shipping fees, and we can also replace the product free of charge.
If you wish to return the product for personal reasons, we accept the return; however, you will need to bear the shipping fees for both delivery and return (the exact amount depends on the courier service used).

Restocking Fee and Service Charge

For returns and refunds due to personal reasons, we will charge 25% of order value as restocking fee and service charge.

Refunds

Once we have received and inspected your return, we will email you to confirm receipt and notify you whether your refund has been approved.
If approved, we will process the refund within 5 business days, and the funds will be credited to your credit card or original payment method.

1-Year Warranty

Frames and mounting hardware are covered under a 1-year warranty. This does not include wall art and wooden frames.
To request a warranty claim, please contact us at support@homeproglobal.com and provide the following information:

• Full name
• Email address
• Phone number
• Returned product
• Reason for warranty claim
• Photos or videos showing the warranty issue

We will get back to you within 7 business days with a resolution.

Missing Items from Your Order

Some items may ship separately. If you did not receive all items in your order, they may arrive later. If you have any concerns, please contact us at

 support@homeproglobal.com.

All missing items must be reported within 10 days of receiving the order. Refunds or replacements cannot be guaranteed after this period.

Customs Refusal of Packages

Per our shipping policy, we are responsible for import duties, taxes, and sales tax for each customer's country. If a package is refused at customs and returned to us, the customer will not be held liable or charged any fees. A full refund will be issued.

Lost or Stolen Packages

If tracking information confirms that a package is lost, we will provide a full refund or send a replacement. If this occurs, please contact us.

Delayed or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially posted. If the issue remains unresolved, please contact us at support@homeproglobal.com.

Sale Items (if applicable)

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@homeproglobal.com, and we will provide you with a return shipping label.

Email: support@homeproglobal.com
Phone: +1(720)840-7907

Do you charge for shipping?

Shipping costs are included in the price for all destinations we support, so you can enjoy free delivery with every purchase

Do you ship overseas?

We ship to the following countries: United States, Canada, Australia, United Kingdom, Ireland, New Zealand, United Arab Emirates, Netherlands, Sweden, Denmark, Norway, Singapore, Switzerland, Germany, France, and Italy.support@homeproglobal.com to discuss a customized shipping plan (additional fees and time may apply).

Do I need to pay international taxes or duties?

We offer free shipping to all supported countries. All our products are tax-inclusive, so customers do not need to pay additional VAT or customs taxes. Once an order leaves our warehouse, we work closely with the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our "Contact Us" page.

Can I cancel my order?

To cancel your order within the first 48 hours of submission, please contact support@homeproglobal.com. We will process the refund to your original payment method within 5 business days. Note that orders cannot be canceled after 48 hours as production will already have begun.

Can I update my order after submission?

If you need to make changes to your order, please contact us at support@homeproglobal.com before the order is shipped. Once the order has been shipped, updates or changes are not possible.

What should I do if I receive damaged goods?

If you receive a damaged item, please contact HomeproGlobal at support@homeproglobal.com within 10 days of receipt. Include photos of the damaged item to expedite the replacement process. We will replace it with the same item.

How long does it take to process a refund?

Once we receive the returned items, refunds will be processed within 5 business days. For PayPal transactions, it may take up to 5 business days to appear in your account. For credit card refunds, the transaction will be completed within 5 business days from the processing date.

How are the paintings packed?

Rolled paintings are securely packed in strong paper tubes. Framed paintings are carefully packaged in high-quality wooden boxes to ensure safe delivery.

What if I have other questions?

For any additional questions, feel free to reach out to us at support@homeproglobal.com. We're here to help!