At HomeproGlobal, your satisfaction is our top priority. If you are not satisfied with your purchase, we offer a return and refund policy.

Order Cancellation
Orders cannot be canceled after 48 hours of submission as production will have already been arranged. Cancellations made within the first 48 hours are accepted, and refunds will be issued to your original payment method, which may take up to 5 business days to process.

Return Policy
We offer a 100-day return period, meaning you have 100 days from receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it (unused and in new condition), in its original packaging, and include all components. We do not accept returns for wall art that has already been installed. You may open the packaging to inspect the quality of the product and confirm that it meets your expectations regarding materials and craftsmanship.

Return Process
If you decide to return a product, please contact our customer service team at support@homeproglobal.com to initiate the return process.
Our team may request photos of the product before approving the return to ensure the product is unused and in resalable condition. If your return is approved, we will provide you with the return address. Please do not return items to the shipping address on the package. Additionally, we will provide you with a return shipping label to download, print, and attach to the package.

Return Shipping Fees
If the product you received is unusable, damaged, incorrect, or has any defects due to our mistake, we will cover all return shipping fees, and we can also replace the product free of charge.
If you wish to return the product for personal reasons, we accept the return; however, you will need to bear the shipping fees for both delivery and return (the exact amount depends on the courier service used).

Restocking Fee and Service Charge
For returns and refunds due to personal reasons, we will charge a 25% restocking fee and service charge.

Refunds
Once we have received and inspected your return, we will email you to confirm receipt and notify you whether your refund has been approved.
If approved, we will process the refund within 5 business days, and the funds will be credited to your credit card or original payment method.

1-Year Warranty
Frames and mounting hardware are covered under a 1-year warranty. This does not include wall art and wooden frames.
To request a warranty claim, please contact us at support@homeproglobal.com and provide the following information:

• Full name
• Email address
• Phone number
• Returned product
• Reason for warranty claim
• Photos or videos showing the warranty issue

We will get back to you within 7 business days with a resolution.

Missing Items from Your Order
Some items may ship separately. If you did not receive all items in your order, they may arrive later. If you have any concerns, please contact us at support@homeproglobal.com.
All missing items must be reported within 10 days of receiving the order. Refunds or replacements cannot be guaranteed after this period.

Customs Refusal of Packages
Per our shipping policy, we are responsible for import duties, taxes, and sales tax for each customer's country. If a package is refused at customs and returned to us, the customer will not be held liable or charged any fees. A full refund will be issued.

Lost or Stolen Packages
If tracking information confirms that a package is lost, we will provide a full refund or send a replacement. If this occurs, please contact us.

Delayed or Missing Refunds (if applicable)
If you have not yet received your refund, please first check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially posted. If the issue remains unresolved, please contact us at support@homeproglobal.com.

Sale Items (if applicable)
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@homeproglobal.com, and we will provide you with a return shipping label.

Email: support@homeproglobal.com
Phone: +1(720)840-7907

Creating Time: Generally 1-7 Business days

Shipping Time: Generally 5-7Business days by FedEx/DHL

Generally, you will receive your purchase in 6-14 Business days after order is placed. For quantity order, please contact us at support@homeproglobal.com to confirm the accurate time frame.

All of our painting are handmade once your order is placed.

You can email us to choose your preferred arrival date.

Freight size canvases and large quantity orders may take longer to produce. Transit times depend on your location.

If you need to expedite your order, please contact us and we will be happy to see if we can accommodate your request. Please note that there are no additional fee to expedite your order.

We are able to "hold" an order to ship at a future date. You can note the date you want or email us. Customer service email: support@homeproglobal.com

Homeproglobal accept the following credit/debit cards, including Visa, Mastercard, American Express, Discover, ,Diners Club and Paypal,Google pay,Apple pay.

We offer three options.

If you purchase the framed / frameless option, we will provide the hooks so you can hang it easily when you receive it.

If you purchase a rolled painting, you will need to find a local gallery to frame it for you. They will install the hooks for you.

When shopping for artwork, size can have just as much of an impact as the composition of the piece. It is important to determine where you want to hang your art first so that you can measure to find the perfect size. 

• For abstract art, BIGGER IS BETTER to maximize impact.
• An oversized piece of art in a small room can create a focal point.
• A small piece in a large room may get lost. Try grouping several smaller pieces together to create a display of art to fill the area of the room.
• Another rule of thumb for hanging art is to center it at eye level. Consider if you'll usually be standing or sitting in the space and select your eye-level height accordingly.

International taxes & duties

We offer free shipping to the countries we support delivery to. Our products are all tax-included, and customers do not need to pay any additional VAT or customs taxes. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our "Contact Us" page.

Damaged goods

For damaged item, please kindly contact Homeproglobal within 10 days of the date it was received and will be exchanged for the same item. Please contact us atsupport@homeproglobal.com  if you would like to replace your item.

How long does a refund take to process?

Once we receive the returned items, it will take up to 5 business days for us to process the refund.For PayPal account holders,up to 5 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 5 business days for the transaction to be completed.

How much does shipping cost?

Shipping costs are included in the price, regardless of destination.

Do you ship overseas?

We're shipping to：United States,Canada,Australia,United Kingdom,Ireland,New Zealand,United Arab Emirates,Netherlands,Sweden,Denmark,Norway,Singapore,Switzerland,Germany,France,Italy.

Shipping times may vary depending on the country and product, and are subject to change. Current shipping options and estimated delivery times are as follows: If your country is not on the list above, please contact us separately at support@homeproglobal.com, and we will create a shipping plan for you..

Can I cancel my order?

Orders cannot be canceled after 48 hours of submission as production will have already been arranged. Cancellations made within the first 48 hours are accepted, and refunds will be issued to your original payment method, which may take up to 5 business days to process.

Can I update my order at any point?

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact support@homeproglobal.com and we will do our best to accommodate you.

Packing

Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box 

If you have other questions, please just send it tosupport@homeproglobal.com